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Frequently asked questions

Here you can find some answers to frequently asked questions.

Question:  Is the registration in your webshop free and without committal?
Answer:  Yes, your registration here in the webshop is absolutely free and without any
committal.

 

Question:  Are the items here in the shop new or used?
Answer:  The items here in the shop are new with warranty.
If an item is not new, it is clearly marked as a used part.

 

Question:  Which shipping service do you use?
Answer:  We use DPD for shipping to most countries. If you prefer German DHL, please let
us know. Shipping to countries outside the europe union will be done with
German DHL. You can also arrange a pick up of your order here with a shipping
service you prefer at your own charge (if you have a FedEx account for example).

 

Question:  How long does it take to receive my order?
Answer:  Shipping within Germany takes about 1-2 working days, shipping within europe takes about 2-6 working days,
depending on the country.
If one item of your order is not available, we will contact you immediately.

 

Question:  Is the shipping of my order insured?
Answer:  Yes, we only use insured shipping.
You will receive an e-mail with the tracking number as soon as the order was picked up.

 

Question:  Is it possible to determine the time of delivery (for example 9:00AM-5:00PM)?
Answer:  No, we cannot define the time of delivery. It is depending on the shipping company.

 

Question:  Can I change my delivery address after I have paid by Paypal?
Answer:  No, the Paypal rules are very strict. The delivery address cannot be changed
after the payment was realised by Paypal. We have to use the shipping address
which was registrated at Paypal at the time you did the payment.

 

Question:  Is it possible to send my order uninsured to save money?
Answer:  No, we do not provide uninsured shipping.

 

Question:  I received a tracking link, but it does not work.
Answer:  The tracking link will be sent as soon as the package is picked up here.
It takes about 12 hours after the pick up until this link will work.

 

Question:  I cannot see the shipping costs on my order confirmation.
Answer:  The most common reason for this is that you have chosen "self pickup" as
shipping method.
Another reason is that the ISO code of some countries outside the europe union
is not listed in our shipping table. In that case, we will contact you as soon as
possible to tell you the shipping costs.

 

Question:  Is it possible to pick up my order in your shop?
Answer:  Yes, you can pick up your order here in our shop.
Pick up is possible Mo-Fr from 09:00AM-06:00PM, please contact us before.

 

Question:  Is it possible to purchase on account?
Answer:  No, purchase on account is not possible.

 

Question:  which kind of payment methods do you accept?
Answer:  We accept Paypal, sofortüberweisung.de, bank transfer or cash on delivery
(GER, BENELUX and AT only). Cash payment is also possible if you pick up your order
here in our shop.

 

Question:  Do I have to pay the German VAT if I live outside the European Union?
Answer:  No, if the delivery address is outside the European Union (Switzerland, USA for example)
you do not have to pay the German sales tax.
After your registration the German tax will disappear.

 

Question:  I have a company and a valid VAT number, what about the sales tax?
Answer:  If you have a company and a valid VAT number, it is possible to order without
the German sales tax.
To check your company, we need the following documents.
 - your VAT number
 - company name
- legal form
- company address
You can send this documents by e-mail, mail or fax.

 

Question:  What if the ordered clothing does not fit?
Answer:  No problem. We can change the size or we can take it back, it is your choice.

 

Question:  I need an installation manual for an item.
Answer:  Normally the items are shipped with an installation manual (if available).
If you didn''t receive a manual, please contact us, we''ll send you a new one.





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We accept the following payment methods:PaypalSofortbankingSofortrechnungSofortlastschrift
And also bank transfer and cash on delivery.
Logistic partners:DPDDHLUPS
All prices are in Euro and include the VAT of 19%, plus shipping costs.