Unfortunately, we do not accept orders placed by phone, we need something in writing. You could, of course, send us your order by email. However, these orders must be entered manually which takes time and is prone to errors.
Therefore, kindly place your order in one of our online stores. This means a tremendous help for us and makes sure that your order will be processed as fast as possible.
Moreover, you can choose from a lot more methods of payment, e.g. Amazon Payments or credit card. Orders placed by email can only be paid by EU standard bank transfer (in advance) or by PayPal.
To add items to your shopping cart
It's so easy to order that we don't think you'll need any instructions but here they are, just in case. Find the item(s) you wish to order. If necessary, choose a size on the right hand side of the item picture. Once you are happy you've selected the right option, click the ADD TO CART button. Another window will pop up offering the following options: CONTINUE SHOPPING and VIEW CART. If you'd like to go on shopping or keep browsing, click the CONTINUE SHOPPING button, otherwise click VIEW CART. In the latter case, you will be taken to your shopping cart and get an overview of all products contained therein. You can remove individual items from your cart by clicking on the bin icon to the right of the product concerned. To clear the whole shopping cart, click CLEAR SHOPPING CART. To alter the quantity, simply revise the quantity and click UPDATE SHOPPING CART. You can see the delivery time of your order below the list of products contained in you shopping cart. Right below the shopping cart icon you can check whether you are eligible for free shipping or whether your order falls short of the minimum order value required for your destination country. Once, everything comes up to your expectations, click PROCEED TO CHECKOUT.
You can remove individual items from your cart by clicking on the bin icon to the right of the product concerned. To clear the whole shopping cart, click CLEAR SHOPPING CART. To alter the quantity, simply revise the quantity and click UPDATE SHOPPING CART. To check out, click on PROCEED to CHECKOUT.
To check the contents of your shopping cart and the total costs at any given time, simply click on the shopping cart icon at the top right of the page.
To checkout, click on the PROCEED TO CHECKOUT button on the shopping cart page. Either log in with your email address and password or enter your billing address. Check the checkbox to the left of "Create an account for later use" if you wish to set up a customer account. If not, leave it unchecked. As a registered customer you can log into your customer account and check on the progress of your order online. As a guest, you don't have this option. However, we will, of course, keep you posted on the status of your order by email so that you know at any given time whether your order is still being processed or has already been shipped. If the delivery of your order is delayed due to unforeseen circumstances we will inform you immediately.
If the invoice address does not correspond to the delivery address, uncheck the box next to "Ship to the same address" and enter the delivery address.
Let's assume that you place your order in our UK store but wish to have it delivered to the USA. In this case, the shipping costs will increase but the price of the goods will decrease. Orders shipped to non-EU countries are exempt from our German VAT. This tax is deducted automatically for orders shipped to non-EU countries (e.g.Switzerland, USA, Brazil, etc.).
After you have entered your billing and delivery address, select a shipping method (DHL, UPS). DHL is our standard logistics partner. All delivery times output during the ordering process apply to DHL. Of course, you can also select UPS as shipping method. Shipping costs and times depend on the destination country, the amount invoiced and your preferred method of payment.
On the product page, the delivery time of a product is output to the right of the product picture. If your shopping cart contains products with different delivery times, you will see the estimated delivery time of your order on the checkout page.
Please click here to view the minimum spend that applies to your delivery destination to qualify for free shipping.
After you have selected a delivery method and entered an invoice address and if necessary a separate delivery address, you must merely choose your preferred method of payment. You can choose among Amazon Payments, PayPal, credit card (Visa, American Express, MasterCard) and EU standard bank transfer.
No, the delivery address must not be identical to the invoice address. We have, for instance, many customers in Switzerland who wish to have their orders delivered to a German address. Sometimes, Paypal does not accept a differing delivery address for whatever reasons. Please contact us in this case so that we can send you a PayPal money request to settle the payment.
If you'd like to order a specific item which you can't find in our store, contact us via our Contact Form and ask for an offer. As authorized motorcycle dealer, we can procure thousands of spare and wear parts which we do not necessarily offer in our online shop. Understandably, we do not stock each and every part available for every bike brand. Simply let us know via our Contact form which item you are interested in. Or, alternatively, give us a ring +49(0)721-920919-0). Of course, the price quoted for items not offered online will be as fair as all our prices and you will benefit from the same advantages (24-months' warranty period, 30 days money-back guarantee) as if you had bought the item(s) in question in our shop directly.
Let's assume for a moment that you have already put some items into the shopping cart when you realize that you would like to add something which you cannot find in our online store. Simply write us a short email so that we can find out whether or not we can procure the item in question. If so, we can ship all items in one package so that you don't have to pay for the shipping costs twice.
Search for an item number:
If you are looking for a specific item and know the original item number, it's important to enter it in the correct format. BMW items have an 11-digit item number which has the following format: 12 34 5 678 910. If you enter such a number without the spaces (i.e. 12345678910), you don't get a result. You don't have to enter the complete number. 678 910 or even 910 will do. After you have entered an item number, a drop-down menu appears listing the possible hits.
Text search:
The more general the term you enter, the greater the number of search results. For example: If you merely enter topcase , you will get more than 1000 results. Refine your search query to narrow the search results. topcase r 1200 gs will narrow the number of search results considerably. The more accurate and specific you are, the greater the chance that you'll get the result you are looking for.
If all else fails, meaning if you don't find the item you are looking for, Email us so that we can find out whether we can supply the item you are looking for.
Status: Processing
If the status of your order does not change, this probably means that your order contains goods not marked as In stock. Goods marked as In stock at supplier must be reordered. The exact delivery time of such an item is output below the ADD TO CART button.
In some rare cases, it may happen that we cannot keep the delivery times promised in our store because our supplier has let us down, another customer grabbed the last item available from under your nose or an error occurred in our system. Rest assured that we will do our best to ship your order as soon as possible.
Status: Complete
This is the status we all like best because it means that the order has already been shipped and you have received an automatic email with the tracking number and tracking link.
Status: Pending
Pending orders, i.e. orders we receive but do not process, are orders whose payment - mainly by credit card (3D-Secure) - has not been successful. If your credit card uses 3-D Secure (verified by VISA or MasterCard SecureCode) you are redirected to the website of your bank to authorize the transaction by entering a safety code only known to you. This is to prevent other people from using your credit card. Afterwards, you must merely finish the order transaction in our shop by pressing the BUY NOW button. If you do not enter the safety code, no payment is effected and your order won't be processed.
Contact us if you wish to change the method of payment of a pending order. In this case, we can either send you our bank details or a PayPal money request. If you prefer to settle the payment via credit card, kindly place another order in our shop.
Status: Cancelled
Orders marked as cancelled were cancelled by the customers themselves (by phone or email). We only cancel unpaid orders after a certain period of time. Before cancelling an order we inform the customer so that he / she has enough time to settle the payment.
Status: Payment Review
Payment Review is an early warning system that helps to protect sellers from fraudulent payments. Payment Reviews are automatic, we don't start them in any way. If PayPal thinks to have spotted a payment that might be fraudulent, the payment is stopped from going through so that Paypal can look at it more closely. If PayPal finds that the payment is legitimate, we get an email so that we can ship the order. However, if PayPal thinks that the payment is fraudulent, it's cancelled automatically to protect us.
Amazon Payments
Amazon Payments is a smarter way to pay. If you have shopped on Amazon and have an Amazon account, then you are all set. There is no need to create countless usernames and passwords - your Amazon account credentials are all you need.
Simply login with the email address and password of your existing Amazon account. Your shipping and payment information is already stored with Amazon.
When you pay with Amazon, you take the protection of Amazon with you. We do not share your credit card information, and you are covered by the same buyer protection plan available on Amazon.com.
EU Standard Bank Transfer
You can pay your order quite easily by bank transfer within the European Union. Upon receipt of your order, we will let you know our banking details with IBAN and SWIFT code. After your payment has been credited to our account, your order will be dispatched to you immediately (provided all items of your order were marked as In stock when you placed your order). Please indicate your order number (e.g. M24EN90001234) so that we can link the payment to your order.
Credit card (3D-Secure)
You pay your order by debiting your credit card. Currently, we accept VISA, MasterCard and AmericanExpress. Payment by credit card is completely free of charge for you. We will bear the costs.
Note: If your credit card uses 3D-Secure (verified by VISA or MasterCard SecureCode) you are redirected to the website of your bank to authorize the transaction by entering a safety code only known to you. This is to prevent other people from using your credit card. Afterwards, you must merely finish the order transaction in our shop by pressing the BUY NOW button.
Paypal
PayPal is a safe, simple and fast way to pay and get paid online. This service is, of course, completely free of charge for you. The Paypal fees are borne by the seller, i.e. us.
- Only PayPal knows your bank and credit card details. You do not have to provide all of your card details every time you shop online.
- You simply pay with two clicks because you merely access the bank or credit card details stored at PayPal instead of entering these data for each and every purchase.
- PayPal payments are fast. Upon receipt of your payment, Paypal sends us a confirmation and we can process your order immediately.
If you do not have a PayPal account yet, you can open an account here. Simply click on Sign Up and link your bank account or credit card to your PayPal account. Now, you can shop online using your PayPal account.
Note: We can only dispatch your order after PayPal has confirmed your payment. In rare cases and depending on the payment method in your personal PayPal account, it may take a few business days until PayPal actually confirms the receipt of your payment.
Cash on delivery (cod)
This method of payment is only available for the following countries: Austria, Germany, Italy, and Spain. If you choose cash on delivery as method of payment you can pay the amount invoiced to the person delivering your order. For shipments within Germany, we charge a cod fee of 5.00 €. For shipments to Austria, Italy and Spain, this fee amounts to 7.90 €. Within Germany, DHL charges another fee (2.00 €) which has to be paid to the person delivering the package. We do not know whether you have to pay such an addtional fee in Austria, Italy or Spain. Please contact your local postal services for further information about possible additional costs.
Within Germany, DHL charges an amount of 2 € for cod shipments. This amount does not figure on our invoice and must be handed over to the person delivering the package. For cod shipments to Austria, Italy and Spain, we charge 7.90 €. This amount figures on your invoice. However, we do not know whether DHL or the person delivering the order in Austria, Italy or Spain charges an additional fee. Please contact Österreichische Post AG / DHL Express (Austria), Poste Italiane S.p.A/ DHL Express (Italy) or Correos (Spain) to find out whether there are any additional cod fees apart from the 7.90 € charged by us.
We do not charge any other fees, surcharges for minimum quantities or other hidden costs. Please note, that shipmens outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes which might be levied once the shipment reaches your country. For details of customs charges, kindly consult your own customs authorities for the latest rates.
No, there is no minimum order value. We welcome each and every order, big ones and small ones.
Note: Please refer to our Shipping cost table to see the minimum spend for free shipping applying to your country.
The following methods of payment warrant a fast delivery because we receive a payment confirmation right after you have placed your order:
- PayPal
- Credit card
- Amazon Payments
If you choose EU standard bank transfer as method of payment, you will receive an email with our banking details and a summary of your order. Please note that transfers between banks may take some business days. We do not ship your order until your payment has actually been credited to our account.
Yes, you can use PayPal even if you do not have a PayPal account or do not want to open one. For new buyers, signing up for a PayPal account is optional. This means you can complete the payment first and then decide whether you want to save the information in a PayPal account for future purchases. I you do not want to open an account, simply enter your name and shipping address. Afterwards, you are prompted for your credit card, email address and phone number.
If you wish to use PayPal as a guest without opening a PayPal account, the following details have to be observed:
- All in all, you may only pay as a guest 3 times.
- The max. amount must not exceed 1500 €.
- PayPal has your data checked by SCHUFA, but does not check your creditworthiness.
- Buyers don't pay any PayPal charges.
In principle, PayPal is an extremely fast, secure and simple means of payment. However, in rare cases, the following problems might occur:
- Depending on the payment method in your personal PayPal account (credit card, direct debit), it may take some business days until PayPal confirms the receipt of your payment. In general, this only happens after you have opened a new PayPal account.
- For safety reasons, PayPal can classify an account as not trustworthy and refuse a payment. Please, contact PayPal in this case.
- PayPal can refuse to pay if there are not enough funds on your PayPal account or your account is in the red. In this case, please contact PayPal directly.
If you do neither receive an email from PayPal nor from us with a payment and order confirmation after you have placed your order, an error has occurred during the ordering process. Please contact us via our Contact form, so that we can solve the problem.
Pending orders, i.e. orders we receive but do not process, are orders whose payment - mainly by credit card (3D-Secure) - has not been successful. If your credit card uses 3D-Secure, (verified by VISA or MasterCard SecureCode) you are redirected to the website of your bank to authorize the transaction by entering a safety code only known to you. This is to prevent other persons from using your credit card. If you do not enter this code or interrupt the process, no payment is made. Afterwards, you must merely finish the order transaction in our shop by pressing the BUY NOW button.
Contact us if you wish to change the payment method of a pending order. In this case, we can either send you our banking details or a PayPal money request. If you prefer to settle the payment of your order by credit card, kindly place another order in our shop.
If you select EU standard bank transfer, you will get a payment confirmation by an automatic email after your payment has been credited to our account. Please contact us if you do not get such an email within 1-3 days after you have transferred the money. Please don't forget to refer to your order number (e.g. M24EN10001234) in the bank transfer. For instance, if Mr. Smith settles the invoice of Mr. Miller and does not refer to any order number, we have no chance to link his payment to an order. We have to wait until Mr. Miller complains why his order has not been shipped yet.
Orders settled by EU standard bank transfer are only shipped after the payment hast been credited to our account. Depending on the bank in question, it may take some business days until we really get the money. If your order only contains items which were marked as In stock when you placed it, your order will be shipped immediately after we have received your payment. Please note that ALL items of your order must be in stock. If one of the items in your shopping cart was marked as In stock at supplier, we have to wait until all items are ready for shipment.
Our prices are bargain prices already. Unfortunately, we cannot grant any further discounts.
No, we do not offer special prices for resellers. We are retailers and not wholesale dealers. Our prices are extremely fair, there is no margin for further price reductions.
Shipments sent outside the European Union (e.g. Switzerland, USA, Brazil, etc.) are sold exclusive of VAT. The VAT is deducted automatically when you enter a destination country outside the EU.
If you own a company located within the European Union but outside Germany, you don't have to pay the German VAT either. Simply let us know the following company details before placing your order:
- Company name
- Company address
- Legal form
- Name of company owner
- VAT number
Our local tax authorities will check the correctness of your data. Once we have received the green light we will contact you to let you know how to proceed.
The delivery costs depend on the order value. We offer free delivery (DHL) from a certain minimum spend onwards. Click here to see the minimum spend qualifying for free delivery to your country.
Proceed as follows to calculate the delivery costs charged for UPS delivery:
- Put all items you wish to buy into the shopping cart.
- Click on the PROCEED TO CHECKOUT button.
- Select the destination country and, if necessary, the ZIP code of your city.
- Once you have entered these data, the delivery costs are calculated for all delivery methods offered for your country (e.g. UPS Standard, UPS Expedited, UPS Express Saver etc.).
This way, you know the shipping costs before placing an order.
Of course, you can also pay us a visit and pick up your order at our place. We are always happy to get to know our customers personally. Select EU standard bank transfer as method of payment. This way, goods marked as In stock are reserved for you and goods not in stock are reordered automatically. Please, send us an Email afterwards so that we know that you want to pick up your order and we can arrange a pick up date. Give us a ring (+49(0)721-920 919-99) shortly before this date to make sure that all items of your order are in stock. We want to make sure that you do not come in vain.
You can pay for your order by EC or credit card when you pick it up.
The delivery time (DHL) of each item is output to the right of the product picture. In our English online shops (i.e. moto24 UK and moto24 international) the delivery times refer to UK deliveries. The delivery time of your order is output below the summary of your shopping cart. Here, you can also see whether you qualify for free shipping. Proceed to checkout and click on Delivery time of your order (UPS) to find out the UPS delivery times.
The worldwide delivery times (DHL and UPS) are listed separately.
In case of unforeseen cicumstances (item sold out, delivery problems, etc.) we will contact you immediately. We might have made a mistake or maybe one of our suppliers has let us down. It's even possible that another customer purchased the same item in one of our other shops a couple of seconds before you and we can't reorder a replacement. We will contact you to find a solution to this problem, e.g. a partial delivery, an alternative product, a refund, etc.
Yes, the goods are insured during transport. You will receive the tracking number after your order has been shipped so that you can track the progress of the shipment online. Please check the contents of your order upon receipt. Refuse to accept the package if it has been severely damaged during transport and contact us immediately. If you notice damage that could not be seen at first glance, contact us via our returns portal or give us a ring (+49 (0) 721-920 919 0). We will find a solution that comes up to your expectations.
Normally, we ship an order in one delivery within the delivery time stated on our website. Orders placed before 3 pm on a normal business day (i.e. Monday to Friday) containing stock items only, are shipped on the same day.
Orders split into multiple shipments at your request:
If your order contains in-stock and out-of-stock items you can let us know by email if you'd like to split the order into several shipments. In this case, you have to bear the additional shipping costs. If you don't ask for multiple shipments, your order will be shipped when all items of your order are available.
Orders split into multiple shipments due to delays:
In case of an unforeseen delay in delivery, you will receive an automatic email with the expected new delivery date. In this case, you can decide whether you wish to split your order into several shipments or wait until all items of your order are in stock. Of course, you can also cancel the delayed item or the order as a whole .
If you have changed your mind on your purchase, you have 30 days to return it. We want you to be fully satisfied with the products purchased in our stores. Please note that CDs and DVDs may only be returned if still unopened. Products must be in the unused condition that you received them and, if possible, in the original box and packaging. Do not remove the original labels.
For returns within Germany, we will send you a prepaid return label so that you can return your order free of charge. However, we offer this service to our German customers only. If you wish to return something from abroad, the shipping costs must be borne by you.
Please follow the steps below if you have changed your mind on your purchase and want to return it:
- Log into our returns portal by entering your order number (e.g. M24EN10001234) and your email address or last name respectively.
- Select the item(s) you wish to return.
- Select the Reason for the return.
- In the field to the right (Condition), you can specifiy whether the item(s) to be returned are still in their original packaging or not.
- Afterwards, select a Resolution , (e.g. refund, etc.).
- Please, use the text box to let us know your banking details if you paid cash on delivery. Otherwise, we can't refund your order.
- Click on Select file if you wish to send us a file or pictures for further clarification.
- Click on Send request when you are finished.
Afterwards, you will get an automatic email with a summary of your request and further instructions on how to proceed.
What happens next?
In case of returns within Germany, you will receive a prepaid return label via DHL. In case of returns from other countries, the cost of returning the item(s) to us must be covered by you, the customer.
Please make sure you respect the following criteria:
- Products must be in the unused condition that you received them and in the original box and packaging.
- Don't remove any tags or labels.
- Print your returns slip and put it inside the box.
- Make sure that the package is properly packed so as to prevent damage during transport.
- Take the parcel to your local post office.
- Use a tracked service to return the item(s) to us.
- Confirm the dispatch of the return in our Returns portal.
After our logistics center has received your return, it will process it in accordance with your specifications on the returns slip. Please note that it may take some days until we receive your return. In case of a refund, the funds will be returned to the original payment method (e.g. PayPal, credit card, bank account). You will receive an automatic email confirming the refund after your return has been received and processed. In case of an exchange, you will also receive an automatic email confirming the receipt of the goods and the exchange. Please, don't forget to let us know your banking details if you paid cash on delivery. Otherwise, we can't refund your order.
If you have changed your mind on your purchase, you have 30 days to return it. We offer a 30 days money-back guarantee.
When your refund is processed, the funds will be returned to the original payment method. Please let us know your banking details (IBAN, SWIFT) if you paid cash on delivery.
Products must be in the unused condition that you received them and, if possible, in the original box and packaging. Do not remove any tags or labels. For returns within Germany, we will send you a prepaid return label so that you can return your order free of charge. However, we offer this service to our German customers only. If you wish to return something from abroad, the shipping costs must be borne by you.
If you want to return an item or make a complaint about an item, log into our Returns portal by entering your order number (e.g. M24EN10001234) and your email address or last name respectively.
Proceed as follows:
- Select the item(s) you wish to return.
- Select the Reason for the return.
- In the field to the right (Condition), you can specifiy whether the item(s) to be returned are still in their original packaging or not.
- Afterwards, select a Resolution , (e.g. refund, etc.).
- Please, use the text box to let us know your bank details if you paid cash on delivery. Otherwise, we can't refund your order.
- >Click on Select file if you wish to send us a file or pictures for further clarification.
- Click on Send request when you are finished.
Afterwards, you will get an automatic email with a summary of your request and further instructions on how to proceed.
No, we want our customers to be fully satisfied with the product(s) they bought in our online store. Only satisfied customers are loyal customers. That's why we offer a 30 days money back guarantee which is way beyond the legal right of return of 14 days. Please note that CDs and DVDs may only be returned if still unopened and with their original sealing in place. Products must be in the unused condition that you received them and, if possible, in the original box and packaging. Do not remove any tags or labels.
For returns within Germany, we will send you a prepaid return label so that you can return your order free of charge. However, we offer this service to our German customers only. If you wish to return something from abroad, the shipping costs must be borne by you. If you wish to return something, log into our returns portal by entering your order number (e.g. M24EN10001234) and your email address or last name respectively.
If possible, use the original packaging for the return. Make sure that all labels are still attached. See to a proper packaging so as to prevent damage during transport. Products must be in the unused condition that you received them. Otherwise we can't accept your return. Wrap delicate goods into bubble wrap and use padding material (e.g. crumpled newspapers) to fill cavities in the package.
